COVID-19 Latest Updates
In line with the latest government advice regarding non-essential retail, as of Monday, April 12th 2021, we are officially allowed to re-open both of our shops to the public.
To ensure compliance with government guidelines and to help protect the health and safety of our staff and customers, the following still applies:
- Both shops are currently operating on a one-in, one-out basis (maximum 2 in Kingswood, 1 in Keynsham)
- Customers must follow the designated one-way systems in-store and adhere to social distancing guidelines
- For hygiene reasons, liquid testing and any other 'hands-on services, such as coil changes, setups and cleaning will be unavailable
- For any warranty returns or queries, we will have to hold your device for an initial 48-hour quarantine period to prevent any cross-contamination
We will continue to monitor any changes to these guidelines and aim to relax them in time, subject to official advice.
While Call & Collect services in both shops will be retired from Monday to allow staff to focus on serving customers face-to-face, Kingswood Online Click & Collect and DPD next-day services via our website will, of course, continue as normal!
We would like to thank you once again for sticking with us, and look forward to serving you all again.
J, Rob, Adrian, Charlotte & Neil
(your Vapour Generation team)