Shipping Policy

Here at Vapour Generation, we believe that shopping online should be just as convenient and painless as it would be buying from our retail locations - which is why we strive to deliver an equally smooth experience for our online customers!

We know there's nothing worse than being left in the dark waiting around for our 'Vape Mail'. That's why we ship exclusively using DPD's next-day service. This allows us to provide a fully tracked and automated delivery service, with powerful features such as live tracking of your order's every movement, text-updates and a guaranteed one-hour delivery window. Not going to be in? Simply head over to the tracking page and re-arrange via MyDPD!

The cost of this service is a flat-rate of £3.95, and free on all orders over £30.

Please note that we do not ship on weekends or any UK public holidays. Any orders placed on these days will be shipped on the next-working day.

The cut-off time for same-day dispatch on weekdays is 12:30PM.

We urge all customers to ensure that all contact information provided is accurate upon placing an order, as failure to do so may prevent you from receiving updates from our courier.